Privacy Policy

This policy describes how we collect, use and protect personal data when you use the ncmedia.ro website, in accordance with Regulation (EU) 2016/679 (GDPR).

1. Who we are

We are the controller of your personal data.

2. What data we collect

• Contact data – name, email address, phone number (e.g. when you send us a message).
• Technical data – IP address, browser type, operating system, date and time of access, pages visited, collected automatically via cookies.
• Preference data – the consent granted for marketing or cookies.
• Billing data – if you become a client (identification and billing details).

3. How we collect data

• Directly, when you fill in forms or contact us.
• Automatically, via cookies and similar technologies.
• From public sources, where necessary to perform a contract.

4. Why we collect data – purposes and legal bases

Main purposes

• Providing our services and products.
• Responding to requests sent through the contact form.
• Sending commercial communications (only with your consent).
• Improving how the site works and analysing traffic.
• Meeting legal and accounting obligations.

Legal bases

• Performance of a contract or steps to enter into a contract (Art. 6(1)(b) GDPR).
• Your consent (Art. 6(1)(a) GDPR).
• Legal obligations (Art. 6(1)(c) GDPR).
• Our legitimate interest (Art. 6(1)(f) GDPR).

5. How long we keep data

• Contact data: up to 2 years from the last interaction.
• Billing data: 10 years, in line with tax law.
• Data collected via cookies: as described in the Cookie Policy.

6. Who we share data with

• IT and hosting service providers (e.g. the company hosting the site).
• Email marketing service providers.
• Chat/support service providers (e.g. the Simy chatbot).
• Public authorities or financial institutions, where required by law.

These entities are contractually bound to confidentiality and data protection.

7. Transfers outside the EU

If we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place, such as the standard contractual clauses approved by the European Commission.

8. Your rights

• Right of access: to know what data we process about you.
• Right to rectification: to correct inaccurate data.
• Right to erasure: to request deletion of your data (“right to be forgotten”).
• Right to restriction: to limit the processing of your data.
• Right to portability: to receive your data in a structured format.
• Right to object: to object to the processing.
• Right to withdraw consent at any time (without affecting the lawfulness of prior processing).

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP): www.dataprotection.ro. To exercise these rights, you can contact us at office@ncmedia.ro.

9. Data security

We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration or loss.

10. Cookies

The site uses cookies for functionality and analytics. On your first visit, your consent is requested through a consent banner. You can control the use of cookies via your browser settings. For details, see the Cookie Policy.

11. Changes to this policy

This policy may be updated periodically. The date of the last update is shown at the top of the page.

12. Contact

For any questions or requests regarding your data, you can contact us at office@ncmedia.ro or by phone at 0746 435 271.